Privacy Policy & Terms of Service

Privacy Policy

1. Introduction

4K HD IPTV (“we,” “us,” or “our”) operates a premium IPTV streaming service. We are committed to protecting your privacy and handling your personal information with transparency and security. This Privacy Policy explains our practices regarding data collection, use, and protection.

2. Information Collection

2.1 Personal Information

We collect the following when you use our services:

• Account Information: Full name, email address, phone number, username, password
• Communication Data: Support tickets, chat logs, email correspondence

2.2 Technical Data

• Device Information: IP address, MAC address, device type (Smart TV, Firestick, etc.), operating system
• Usage Data: Viewing history, session duration, bandwidth usage
• Location Data: Country, region (for content licensing compliance)

2.3 Cookies & Tracking Technologies

We use:

• Essential Cookies: For core functionality (login, payment processing)
• Performance Cookies: To analyze service usage patterns
• Marketing Cookies: For personalized advertising (opt-out available)

3. Data Usage

We process your information to:

• Provide and maintain our services
• Process payments and prevent fraud
• Improve service quality and user experience
• Comply with legal obligations
• Communicate important service updates

4. Data Sharing & Disclosure

We may share information with:

• Payment Processors: Cryptocurrency exchanges
• Analytics Providers: Google Analytics (anonymized data only)
• Legal Authorities: When required by law or valid legal process
• Service Providers: Hosting companies, customer support platforms

We do not sell your personal data to third parties.

5. Data Security

We implement:

• Encryption: AES-256 for data at rest, TLS 1.3 for data in transit
• Access Controls: Role-based access for employees
• Security Audits: Regular penetration testing
• Data Minimization: Only collecting what’s necessary

6. Data Retention

We retain your information:

• Active Accounts: For duration of service plus 30 days
• Inactive Accounts: 1 year after last login
• Support Tickets: 2 years for quality assurance

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact: [[email protected]]

8. International Data Transfers

Data may be transferred globally using:

• EU Standard Contractual Clauses
• Privacy Shield frameworks
• Other legally approved mechanisms

9. Policy Updates

We will notify users of material changes via:

• Email notification
• In-service announcements

TERMS OF SERVICE

1. Acceptance of Terms

By accessing or using 4K HD IPTV services, you agree to be bound by these Terms. If you disagree, you must discontinue use immediately.

2. Account Registration

2.1 Eligibility

• Must be at least 18 years old
• Must provide accurate registration information
• Must not have been previously banned from our services

2.2 Account Security

• You are responsible for maintaining account confidentiality
• You must notify us immediately of unauthorized access
• We reserve the right to suspend suspicious accounts

3. Subscription Terms

3.1 Plans & Pricing

• Monthly, annual and lifetime plans available
• Prices subject to change with 30 days notice
• All prices in USD unless otherwise specified

3.2 Payment Methods

• Credit/Debit Cards (Visa, Mastercard, Amex)
• Cryptocurrencies (BTC, USDT, LTC)
• Other electronic payments

3.3 Billing & Renewals

• No Automatic renewal
• Must cancel at least 48 hours before renewal

4. Acceptable Use

4.1 Permitted Use

• Personal, non-commercial streaming
• Up to 4 simultaneous connections
• Use with VPN for privacy protection

4.2 Prohibited Activities

• Account sharing or resale
• Unauthorized recording or redistribution
• Reverse engineering our services
• Any illegal activities

5. Content Licensing

• All content provided by licensed third parties
• We do not claim ownership of any media
• Geographic restrictions may apply

6. Service Availability

• 99.5% uptime guarantee
• Scheduled maintenance announced in advance
• Not responsible for ISP-related outages

7. Termination

We may terminate accounts for:

• Violation of these Terms
• Payment fraud
• Abuse of our services
• Legal requirements

8. Limitation of Liability

We are not liable for:

• Content availability
• Device compatibility issues
• Internet service interruptions
• Third-party actions

9. Dispute Resolution

1. Informal negotiation (30 days)
2. Binding arbitration in [Jurisdiction]
3. Class action waiver

10. Governing Law

These Terms are governed by the laws of [Jurisdiction].

11. Contact Information

For legal notices:
📧 Email: [[email protected]]
🌐 Website: [www.4khdiptv.com/contact]